Socio terms and conditions
In effect since October 13, 2026.
The membership
- Your plan's fee is charged in advance every 30 days to the card you save when you subscribe, and it renews on its own.
- You can change plans at any time. Moving up applies right away, and the difference for the period is charged; moving down applies at renewal, and until then you keep your plan and its pounds.
- You can cancel at any time: your plan lasts until the end of the period already paid and doesn't renew.
Pounds and how packages are charged
- Each plan includes pounds a month at its price per pound. Pounds you don't use don't carry over.
- Plans with a reserve add pounds at each renewal; they expire after the plan's term.
- When a package is weighed, it's charged first with the month's pounds, then with the reserve, and the rest at the regular price by weight. If it doesn't fit, it's split.
- Each package is paid before it leaves Miami.
Flights and delivery
- Flights leave on the published cut-off days. If you have less than 20 lb ready at the cut-off, your cargo waits for the next flight; it waits two flights at most, then leaves even under 20 lb.
- Your plan's delivery time counts from the flight's departure.
Late payments
- If the fee is more than 7 days overdue, you can't add prealerts and your packages stay in Miami until it's paid.
Prohibited cargo and customs
- Weapons, ammunition, drugs, currency, and undeclared hazardous materials aren't accepted.
- Customs fines or inspections are charged to the socio as an extra charge on the package.