Privacy policy
In effect from October 29, 2026.
This policy explains what data of yours we keep when you use MuhnaGo, what we use it for, who we share it with, and how you can see, correct or delete it. The Spanish version is the one that governs.
Who we are
- MUHNAGO IMPORT EXPORT LLC («MuhnaGo»), at 9195 NW 101 Street, Medley, Florida 33178, United States, is responsible for your data when you use muhnago.com, the MuhnaGo app, our WhatsApp, our voice assistant and our branches in Nicaragua.
- For anything about privacy, write to [email protected].
What data we keep
- Your account: name, email, phone, country, ID number and password. The password is stored encrypted: nobody, not even us, can see it.
- Your packages: what you prealert (store, contents, value and tracking number), the purchase invoices you attach, and the weight, charges and each step of the package we record.
- Your delivery addresses and, if you mark it, where your door is on the map. The app only uses your phone's location when you tap to locate yourself, never in the background.
- Your payments: the amount, the date, and your card's brand and last 4 digits. Stripe receives and keeps the full card details: we never see them.
- Your conversations: what you write in the chat, on WhatsApp or in the contact form, and what you say on calls to our voice assistant.
- What you quote: the product links you paste and what we work out for them.
- Technical data: your IP address (to show you your country and protect your account), each session's device type and, if you turn on notifications, the identifier to send them.
What we use it for
- Giving you your casillero, and receiving, charging for, carrying and delivering your packages.
- Clearing your packages through customs in Nicaragua, which asks for your name, your ID and the value of what you bought.
- Charging for your shipping and your membership, and issuing your invoices.
- Telling you about your packages and payments, by email or notification, as you choose in your account.
- Answering you, with the automatic assistant or a person on the team.
- Protecting your account and the service from fraud and abuse.
- Complying with the law: taxes, customs and what authorities ask for.
- We don't sell your data or use it for third-party advertising.
Who we share it with
- Those who move your package: airlines and freight agents, customs in Nicaragua and whoever delivers it, each with only what they need.
- The providers that serve us, only for that: Stripe (payments), Resend (email), Google Maps (maps and addresses), OpenRouter and the AI models it uses (the chat assistant), ElevenLabs (the voice assistant), Meta (WhatsApp), Expo, Apple and Google (notifications), Railway (servers) and Cloudflare (files).
- Authorities, when the law requires it.
- Several of these providers are in the United States, so your data is processed there too.
The automatic assistant
- The chat and the voice assistant answer with artificial intelligence: what you tell them is processed by our providers' models to answer you.
- They only see your account's data once you confirm who you are (with your session, or a code we send you).
- It can be wrong. What you pay is what your account says, and you can ask for a person at any time.
How long we keep it
- As long as you have your account.
- When you delete your account, we erase the data described below, except what is needed to meet legal obligations. As an internal policy, we keep payments and invoices for 7 years from the end of the corresponding financial year, and package and customs records for 5 years from the transaction. If applicable law requires a longer period, we keep the necessary records for that period.
Deleting your account
- You can delete it yourself, in the app (Account › Delete my account) or on muhnago.com (My account), with your password. You can also ask at [email protected].
- If we still have packages of yours, wait until you get them: the account can be deleted once they're all delivered.
- When you delete your account, we erase: your name, email, phone, ID number, addresses, sessions, quotes, conversations and notes. Your membership is canceled and your card is removed from Stripe.
- Kept, without your contact details: the record of your packages and payments, and invoices already issued, for as long as the law requires.
- Your email and ID are freed: you can sign up again whenever you want, with a new casillero.
Your rights
- You can see and correct your data in your account at any time.
- You can ask us for a copy of your data, to correct what you can't change yourself, or to stop using it for something, by writing to [email protected]. We answer within 30 calendar days, unless applicable law requires a shorter period.
- You can choose how we tell you things (email, notifications or both) in your account, and turn notifications off on your phone.
Security
- Everything travels encrypted (HTTPS). Passwords are stored encrypted, and invoices and files in private storage, behind links that expire in minutes.
- Our staff only see what their work needs, and every change they make is logged.
- If there's ever a security problem affecting your data, we'll tell you.
Cookies
- We only use the cookies the site needs to work: your session, and your country and language.
- We don't use advertising or analytics cookies.
Minors
- MuhnaGo is for people 18 and over. We don't knowingly open accounts for minors.
Changes to this policy
- If something important changes, we tell you by email and in the app before it applies.